The Deel Support Hub

How can we help?

Getting Started

How do I sign up for Deel?

Easy! Click the Sign up button at the top right of the page, fill in your details, and select how you will use Deel. For more information,  take a look at this tutorial.

Do I need to sign up to create a contract?

Yes, you do.

How do I delete my account on Deel?

We're sad to see you go. If you'd like to remove your account, please message us via the website chat.

I forgot my password. How can I change it?

On the login page, select Reset password. We'll email you further instructions.

General information

What is Deel?

We're the first payroll platform and system of record that lets you hire and pay employees and contractors around the world while meeting compliance requirements in 150+ countries.

Why should I use Deel?

Whether you're a business, a contractor, or a client, Deel can help you:

  • Comply with international hiring laws (tax forms, localized contracts)
  • Handle multiple payment methods in one platform
  • Manage payment cycles and time sheets
  • Automatically generate invoices

When you hire an employee in another country, Deel acts as an employer of record (EOR), saving you the cost of creating a foreign entity.

In which countries is Deel available?

Deel is available in all countries except those prohibited by law and those considered extreme risk.

How can I delete or cancel an existing contract?

You can delete or cancel an existing contract from your dashboard. Click on the three dots on the right side of the contract list for options.

How can I edit my information?

Click on User settings on the left navigation bar of the app to edit your user information.

How can I delete or cancel an existing contract?

You can do that from the dashboard, by selecting the three dots on the right side of the contract list.

How can I edit my information?

Go to the User Settings on the left navigation bar, and edit the information details.

How much does Deel cost?

For clients, Deel has one of the lowest fees in the industry. We charge a client based on the number of active contracts within a month. For details, take a look at Deel pricing page.
Contractors do not pay for Deel.
Please note that Deel fee does not cover the transfer fees that some payment methods charge. Fees are always displayed on the payment/withdrawal screen.

I have an issue, how can I get in touch with Deel support team?

We're always here to help. The fastest way to get in touch is via the live chat feature on the bottom right of the page. If you prefer email, reach out to us at support@letsdeel.com.

Where can I see the Terms of Service and Privacy Policy?

Take a look at these pages: Deel Terms of Service &Deel Privacy Policy.

Contracts

What types of contracts can I create on Deel?

There are three types of contracts you can create on Deel:

Fixed contract
This is an ongoing contract used to pay contractors a set amount on a weekly, bi-weekly or monthly basis. It is ideal for long-term projects or an ongoing arrangement. This type of contract can be used for work of any scope.
Here’s how to create a fixed contract

Pay as you go contract
This is an ongoing contract used to pay contractors based on a work time (hours or days) they submit. A client signs a contract and pays an invoice at the end of a week or a month. The amount invoiced is generated based on the total time a contractor submits. This type of contract can be used for work of any scope.
Here’s how to create a Pay as you go contract

Milestone contract
This is an "one-time" contract where the client breaks down the project into milestones and assigns a rate to each of them. The money is released based on the approved work (milestone). This type of contract is used for short term projects of any scope.How to create a milestone contract.
Here’s how to create a milestone contract

How do I create a contract on Deel?

Creating a contract is easy and fast! Either a client and a contractor can initiate contract creation, although the client needs to sign it first.
For detailed walk-throughs, check tutorials for fixed, pay as you go and milestone contracts.

Does the IP assignment in the Deel contract only include IP within the Company or does it include outside project work?

The IP assignment in the Deel contract only applies to work performed by the Contractor for Client, who are parties of the Deel contract.

When using a pay-as-you-go contract type, is there any obligation or option for paid time off or sick pay?

No, there are no obligations or options for paid time off or sick pay, regardless of the type of contract. Adjustments to the contract value are permitted, and fixed contracts have a time off option.

If I upload my own signed contract with a contractor, will they need to sign it using the Deel platform?

Yes, all contracts are signed on Deel.

Which contract types can off-cycle payments be added to?

Fixed, Pay as you go, and Milestone contracts.

Which contract types are amendable?

Fixed and Pay as you go contracts.

If I create a Milestone contract, am I able to add milestones once the contract is signed by both parties?

Yes, milestones can be added to the contract at any time.

If I add or edit milestones in a contract, does everyone need re-sign the contract?

No, you won't need to re-sign the contract.

Can a contract be unarchived?

No, you cannot unarchive a contract.

Where can I find the contract termination date?

Download the contract in PDF format, and scroll down to the bottom to view contract event list.

Invoices

Can contractors bulk download their invoices?

Under the Invoices tab, contractors can download their invoices individually. Unfortunately, there is no bulk download option currently available, but please get in touch and we will support you the best we can.

How does invoicing work for contractors across different countries?

Deel's invoice feature is a streamlined process across all markets! Read more about it here. If there are country-specific items you need on your invoice, please reach out to our support team.

When is a client able to download their invoice(s)?

Clients can download their invoices before paying them as well as any time after. Read more here and reach out if you have further questions.

What's the difference between invoices and receipts?

Invoices are created as a request for the client to pay, while receipts confirm that the client paid. The receipts appear once we confirm the payment on our end, which should take no longer than a few days.

Can I upload my own invoice?

Yes, you can upload your own invoice directly under your Invoices tab in your Deel account.

For clients

My company has more than one person managing the payments. Can I create multiple accounts under one company account?

Yes, you can create Deel teams. For details, take a look at the tutorial here.

How do I know what documentation I need to stay compliant?

In general, you need to have a contract and invoices for each of your contractors. In addition to that, you can request the contractor upload compliance documents required in their own country (such as registration confirmation, work permits, etc.)

How do I set payment cycles on Deel?

When you create a contract, you will be asked about the frequency of payments and the date of the first payment. You can read more about the payment cycles here.

How do I use Mass Pay to pay my contractors?

Paying all your contractors can be done in one click with Mass Pay. When the payments are due, you will be able to release payments from your dashboard to all or selected contractors. For more details, take a look at this tutorial.

Can I integrate a bookkeeping software with Deel?

Yes, you can. Please find a tutorial on QuickBooks integration here and Xero integration here.

Can I edit a contract once it is activated?

Yes, clients can edit existing contracts. See this tutorial for more information. The edited contract will need to be re-signed by both parties to take effect. Keep in mind you need to process all outstanding payments before amending a contract.

Can I use my own contract template?

Yes, when you create a contract you can select to upload your own contract. We will add an amendment to the sample contract that both parties will sign.

Can I add documents (policies, etc.) to the contract?

Yes, you can. You can add any documents such as policies, annexes, etc. to your contracts. Here's how.

What if I don’t collect a W-9 Form?

As a client, if you fail to collect a W-9 Form from your contractor, and do not issue the required 1099-MISC Form, the IRS will hold you responsible for not withholding 28% tax on the amount paid, and assess penalties for not issuing the required form. The penalties are $260 for each failure to file and an additional $260 for each failure to issue a required 1099 Form. The IRS is very strict about 1099 Forms, and in addition to the potential penalties for not filing, they will deny the deduction for that expense under audit. It is strongly recommended that you have a W-9 From all contractors you do business with.
Contractors are faced with a $50 fine for each instance they do not provide the form when it's requested, and may be subject to a backup withholding rate of 28% from future paychecks.

How do I do an off-cycle payment?

You can pay your contractors outside the set payment cycles. Here's how.

Can I upload my own CSV to update Deel contracts in bulk?

Yes, feel free to upload your own CSV based off the CSV template that we provide. To make it easier for you, there are required columns indicated in the template. See the full CSV tutorial here.

Does Deel provide a way to offer pension plans?

Yes, through Deel's EOR model. Pensions are not available for contractors.

How can clients add several group entities on Deel?

Separate entities can be added to Deel using the Add Team function.

Does Deel generate and provide invoices for the contracts created in Deel?

Yes, Deel automatically generates the invoices for each contract that is created. We use the details provided in the contract. You can download the invoice and use it for accounting, tax filing, or any other purpose. Deel also integrates with QuickBooks and Xero.
If you want to upload your own invoice, you can do that as well. Go the Invoices tab and click on the three dots to upload your own invoice.

Do the invoices include VAT?

Yes, if applicable. If you want to add VAT to the contract, please find a quick tutorial here.

Which payment methods and currencies does Deel support for funding?

Clients can fund Deel in USD, EUR, GBP, AUD, and SGD.

  • Card payment transactions are available for USD, EUR, and GBP funding.
  • Wire and ACH transactions are available for USD funding.
  • SEPA Credit and SEPA Debit transactions are available for EUR funding.
  • Faster Payments, BACS and Direct Debit transactions are available for GBP funding.
  • Local Singapore payments are available for SGD funding.
  • Local Australian payments are available for AUD funding.

Deel only accepts international wires in USD.

What is Deel's ACH Originator ID?

Our ACH Originator ID is 1800948598. You may use this if your bank needs our ACH Originator ID to send ACH payments.

What is the best way to pay my contractors if I am paying them with different currencies?

Use Mass Pay, and we'll handle the multiple currency conversions.

I want to make a one-off payment, what's the best way to do this?

Using a Milestone contract.

If a contractor's payment is scheduled to be processed until after a contract is set to expire, how should a client ensure that the contractor gets paid?

The client has two options: create an off-cycle payment to ensure that the contractor is paid, or change the contract termination date to keep the contract active until the payment is processed.

For contractors

How should work be sent to a client?

Deel does not provide a service for the exchange of completed work. Clients and contractors should agree on communication channels before starting the project.

What if my client doesn't approve my work once it's completed?

We encourage our clients and contractors to try and settle conflicts between themselves. Deel does not provide a Resolution Center and does not mediate any disputes. Please read our full disclaimer here.
We have first-hand experienced the struggle when trying to get paid for work that is completed. Deel was built on the premise to ensure trust and safety between clients and contractors. By breaking down the project into tasks in Milestone contracts, we are providing a way to mitigate large losses for both parties.

Why is my payment taking so long?

If you client hasn't paid on time, you will see that listed in the contract as an overdue payment. If you have a question about the status of your payment, reach out to us via the website chat.

How much is the payment method fee?

Some payment methods come with an additional cost. Any transaction costs/fees are determined and charged by the payment service providers. You are responsible for covering the fee every time you withdraw  money from your Deel balance. You will always see the fee when you click on withdraw, before you confirm.

Can I split the money upon withdrawal?

Yes, you can. When you click on the Withdraw button, you can choose the amount you want to withdraw. Take a look at this tutorial for more information.

How do I withdraw money from Deel?

You can access your balance from the dashboard. Once there is money on your balance, press the Withdraw button and follow the steps on the screen. For more information, view the withdrawal tutorial here.

How long does it take for money to appear in my account after withdrawal?

This depends on the payment method you selected. Please reach out to us if you have any questions on the status of your payment. In general, this is the estimated time it takes for money to be cleared:

  • Wallets: end of the day
  • Bank transfer via SWIFT: 2-3 business days
  • Local bank transfer: up to 1 business day

Note that most payment providers, especially banks, do not process payments on the weekends and public holidays.

Can I get paid early?

Yes, with our Withdraw Early feature. You can learn more about it here. Alternatively, you can use Deel Advance feature that lets you get paid up to a month before your payday. Here's how.

How long can I leave my money on Deel?

You can leave your money on Deel for up to 30 days. If you have a Deel card, you can leave any money loaded on the card indefinitely.

Can I withdraw my balance into someone else's account, for example my partner's or parents'?

Yes, you can withdraw your balance into someone else's account.

How do I invoice my client?

When using a Fixed contract, the invoice and payment are processed automatically. When using a Pay as you go contract or a Milestone contract, you submit the work completed through your Deel platform in order to invoice the client; this generates the invoice and payment.

Which payment methods does Deel support?

Contractors can withdraw money from Deel using over 15 methods, including local bank transfer, SWIFT, PayPal, Payoneer, Revolut, Transferwise, and other wallets. Deel supports withdrawals in over 100 currencies.

What is Interac?

Interac is one of the options for Canadians to withdraw in Canadian Dollars. You can also use the local bank transfer option powered by Transferwise.

Is it possible to split withdrawals into two different accounts in different countries?

Yes, you can use multiple withdrawal methods.

How long do wallet withdrawals take?

Once approved, wallet withdrawals are almost instant.

What is the best invoice payment method for a client with a US-based bank account?

Typically ACH is the most convenient invoice payment method for clients.

What is an advance?

An advance is an agreement where a business/individual receives a lump-sum payment up front, in exchange for an agreed upon amount of future earnings.

How much does Deel Advance cost?

Deel charges a one-time fixed fee of 2% of the Advance amount where the next scheduled payment is less then 20 days away, and 3% of the Advance amount where the next scheduled payment is 20-30 days away. For more information, see here.

Is the Deel Advance a type of loan?

Deel Advances are not loans. Rather, they are an advance. Instead of borrowing money, you’re selling a portion of your future earnings, which is collected automatically from your scheduled client payments. There are no interest rates, only a one-time fixed fee.

How does the Deel Advance feature work?

Deel gives you an advance on your next paycheck. When your client pays you on the next regular payday, Deel automatically collects the Advance from your balance.

Can anyone apply for a Deel Advance?

Only eligible contractors are able to get the Deel Advance. Our eligibility requirements are available in Deel.

How long does it take to get my funds from a Deel Advance?

Once approved, funds are instantly available in your Deel balance.

Are there additional fees or interest payments?

No, the only fee is a one-time fixed fee.

Is there a limit on the amount per advance?

Yes. The Advance amount and fee can be up to the value of your next scheduled payment. Your maximum limit will be viewable in the request screen. The maximum Advance amount under any circumstance is $20,000.

Will my client be notified if I use Deel Advance?

No. A Deel Advance is a contract between you (the contractor) and Deel. Clients will only be contacted if their scheduled payment is not paid on time or in full. In that case, Deel will reach out to the client to understand why the payment was not made.

Will you undertake a credit check that will impact my credit score?

No, Deel will not undertake a credit check.

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