How to Hire a Remote Customer Support Specialist

Customer support is make-or-break: most people say a poor customer support experience will drive them away from a brand. The customer support specialist is the second most common role to hire from another country, according to our 2021 State of Global Hiring Report.

Why hire remote customer support agents?

A globally distributed team of customer support representatives helps you:

• Reduce your response times
• Ensure around-the-clock support for your customers
• Offer support in local languages for improved customer experience
• Reduce hiring costs
• Gain access to a broader pool of talent

Want to increase customer loyalty and retention? Building a reliable customer support team is a good first step.

Download this free guide to learn about the data-backed power of remote customer support and read about:

• The skill set an excellent customer service rep possesses
• How to find suitable customer support candidates online
• A step-by-step guide to the remote hiring process
• How to manage your new hires in the customer service team effectively